๐ Content updated on 25 May 2026
Business letters are official letters used for professional correspondence. They include enquiry letters, complaint letters, order placement letters, and replies. Every business letter follows a set format: sender’s address, date, receiver’s address, subject, salutation, body, complimentary close, and signature. Clarity, brevity, and politeness are essential. This worksheet prepares you for writing effective business letters as required in Class 9‑10 exams.
๐ง๐ซ Tips for parents and teachers: Encourage students to identify the purpose of the letter first – enquiry, complaint, or order. The body must be direct and include all relevant details (product name, model, quantity, price, etc.). Avoid informal language.
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✅ Solved Examples (10 Questions with Answers)
Study these model business letters. Notice the precise language, proper layout, and relevant details.
You are the Manager of Bright Lights Store, Mumbai. Write a letter to an electronics supplier in Pune enquiring about the latest LED television models and bulk rates.
Show Answer
Bright Lights Store
Andheri West, Mumbai – 400058
TechVision Electronics
Pune – 411001
Dear Sir,
We are a leading electronics retailer in Mumbai and are interested in purchasing the latest LED TV models from your brand. We would like to know the available screen sizes (32″, 43″, 55″), technical specifications, warranty period, and the bulk purchase rates for an initial order of 50 units. Please also send details of your after‑sales service network in Mumbai.
Kindly provide the price list and catalogue at the earliest. We look forward to a long‑term business relationship.
Thanking you.
Rajesh Mehta
You recently purchased a defective microwave from a store. Write a complaint letter asking for a replacement.
Show Answer
Flat 4B, Sunshine Apartments
Lucknow – 226001
KitchenMart Appliances
Lucknow – 226001
Dear Sir,
I purchased a Whirlpool 20L Solo Microwave (Model: WMH20, Invoice No. 5543) from your store on 1 May 2026. Unfortunately, the appliance does not heat at all since day one. I contacted your customer service, but no technician has visited yet.
Kindly arrange a replacement or a full refund at the earliest. I have attached a copy of the invoice and warranty card for your reference. I hope for a prompt resolution.
Thanking you.
Ananya Gupta
As the purchase manager of a school, write a letter to a furniture company placing an order for 50 classroom desks.
Show Answer
St. Mary’s Convent School
Jaipur – 302001
Classic Furniture Ltd.
Industrial Area, Jaipur – 302001
Dear Sir,
Thank you for your quotation dated 1 May 2026. We are pleased to place an order for 50 single‑seater wooden desks as per the specifications mentioned in your catalogue (Model: SD-22). The unit cost is ₹2,500, with a 10% educational discount as agreed.
Please deliver the furniture within 15 days. Payment will be made via bank transfer after satisfactory delivery and inspection. Kindly ensure the desks are sturdy and polished.
Thanking you.
Sushma Agarwal
As the Parent‑Teacher Association President, write an enquiry letter to a transport company for hiring a school bus.
Show Answer
Sunrise Public School
Noida – 201301
SafeRide Transport Co.
Noida – 201301
Dear Sir,
We need a 30‑seater bus for a daily pick‑up and drop service for students residing within a 10‑km radius. Please send details of the available buses, charges per month, driver’s credentials, and safety features (CCTV, GPS, speed governor). We prefer a well‑maintained vehicle that is less than 5 years old.
We look forward to your prompt reply and quotation.
Thanking you.
Mohan Singh
Your stationery shop received damaged goods. Write a complaint letter to the supplier.
Show Answer
Bhopal – 462001
Indore – 452001
Dear Sir,
Our consignment No. 3321 of notebooks and A4 sheets, received on 5 May, was found damaged. About 200 notebooks have torn covers, and 5 reams of sheets are water‑soaked. We suspect poor packaging. We demand replacement of the damaged items at your cost.
Please arrange the replacement within a week. We have been regular customers and expect a swift resolution.
Thanking you.
Ravi Kumar
As the librarian, place an order for 30 copies of a new novel for the school library.
Show Answer
DAV School
Chandigarh – 160001
Pustak Mahal Publishers
New Delhi – 110001
Dear Sir,
Kindly send us 30 copies of Ruskin Bond’s “The Blue Umbrella” (latest edition) at the earliest. The rate per copy as per your catalogue is ₹150, and a 15% library discount is applicable. The total amount should not exceed ₹3,825 after discount.
Please dispatch the books within 10 days and send the invoice along with the consignment. Payment will be made via cheque upon receipt.
Thanking you.
Geeta Sharma
Write an enquiry letter to a coaching institute asking about their NEET foundation course.
Show Answer
22, Civil Lines
Agra – 282001
Vidya Coaching Institute
Agra – 282001
Dear Sir,
I wish to enrol in your one‑year NEET foundation programme for Class 10 students. Please provide details of the course duration, fee structure, batch timings, study material, and faculty. It would also be helpful to know about the scholarship test dates and past results.
I look forward to your response so that I can plan accordingly.
Thanking you.
Priya Sharma
You ordered a Samsung phone but received a different model. Write a complaint letter.
Show Answer
90, S.G. Highway
Ahmedabad – 380001
MobiWorld Online
Ahmedabad – 380001
Dear Sir,
I ordered a Samsung Galaxy M14 (8GB RAM) via your website (Order #89012) on 1 May. Today I received a Galaxy M13 (4GB), which is a lower model. I request either an immediate replacement with the correct model or a full refund.
I have attached the order confirmation and an unboxing video. Please resolve this at the earliest.
Thanking you.
Vivek Patel
As the Sports Secretary, place an order for cricket kits and footballs for your school.
Show Answer
Ryan International School
Gurugram – 122001
PlayPro Sports
Gurugram – 122001
Dear Sir,
We require 5 complete cricket kits (with bat, pad, gloves, helmet) of the SG brand, and 10 size‑5 footballs (Stag or Nivia). Please confirm the availability and the best price with educational discount. Delivery must reach the school by 20 May 2026.
Payment will be made within 7 days of satisfactory delivery. Kindly send the proforma invoice.
Thanking you.
Rahul Thakur
You need to print 5000 copies of your school magazine. Write an enquiry letter to a press.
Show Answer
St. Joseph's School
Kochi – 682001
Rainbow Printers
Kochi – 682001
Dear Sir,
We wish to print 5000 copies of our annual magazine (A4 size, 80 pages, colour cover, B/W inside). Please send a quotation with rates for different paper qualities, binding type, and delivery time. We also need to know if design and layout assistance is provided.
We await your early response.
Thanking you.
Editorial Board
✏️ Practice Questions (10 Questions with Answers)
Try drafting these business letters on your own first, then check the model answers.
Write an enquiry letter to a laptop manufacturer asking about bulk pricing for a school computer lab.
Show Answer
Vidya Bharati School
Nagpur – 440001
LaptopHub India
Nagpur – 440001
Dear Sir, We need 25 laptops (i3, 8GB RAM) for our new computer lab. Please send specifications, pricing, warranty details, and educational discount. Also inform about any free installation or training provided. We look forward to your response.
Principal
You received a defective ceiling fan. Write a complaint letter to the store manager.
Show Answer
45, Pandey Nagar
Varanasi – 221001
Electric Avenue Store
Varanasi
Dear Sir, I purchased a Havells ceiling fan (Bill No. 223, 1 May). It makes a loud noise and wobbles dangerously. Kindly replace it or send a technician. I hope for a quick solution.
Amit Kumar
Place an order for 100 school blazers with a uniform supplier.
Show Answer
Bluebells School
Delhi – 110001
Delhi – 110001
Dear Sir, Please supply 100 navy‑blue blazers (sizes 28‑38) as per the sample approved. Rate: ₹750 per piece with 10% discount. Delivery within 20 days. Payment after quality check.
Committee Head
Write an enquiry letter to a travel agency for a family trip package to Kerala.
Show Answer
12, MG Road
Indore – 452001
HolidayMoods Travels
Indore
Dear Sir, We are a family of four planning a 5‑day trip to Kerala in June. Kindly send details of your package including flights, hotel, meals, and sightseeing. Also mention the total cost and any monsoon discounts.
Shalini Verma
Complain to your internet provider about frequent disconnections.
Show Answer
Gokuldham Society
Mumbai – 400001
XYZ Broadband
Mumbai
Dear Sir, For the past week, my broadband connection (ID: XYZ-5543) drops every 15‑20 minutes, severely affecting my office work. I request immediate technical assistance or I will be forced to change the provider.
Abhishek Roy
Place an order for 20 scientific calculators for the school lab.
Show Answer
KV No.1
Bhopal
CalcTech India
Bhopal
Dear Sir, Please send 20 Casio FX‑991EX calculators at the agreed price of ₹1,200 each, total ₹24,000 before tax. Delivery to the school within 5 days. Payment after verification.
Science HOD
Enquire about catering services for your sister's wedding.
Show Answer
15, Malviya Nagar
Jaipur
Shahi Caterers
Jaipur
Dear Sir, We need catering for a wedding reception on 20 June for 400 guests. Provide menus (veg/non‑veg), rates per plate, and service details. Please include dessert options and cutlery arrangements.
Rohit Jain
Complain to a furniture store about a broken bookshelf delivered.
Show Answer
Gomti Nagar
Lucknow
Modern Woodworks
Lucknow
Dear Sir, I ordered a 5‑shelf wooden bookshelf (Order #66) on 2 May. It arrived with a cracked side panel. Please replace it or refund the payment. I am attaching the photos of the damage.
Sneha Pandey
Place an order for 200 saplings for a plantation drive event.
Show Answer
Bal Bharti School
Delhi
GreenEarth Nursery
Delhi
Dear Sir, We need 100 neem and 100 peepal saplings (2‑3 ft) for our plantation drive on 5 June. Kindly deliver to the school by 3 June. Quote your best rate, including transport.
Eco Club Incharge
Write an enquiry letter to a publishing house regarding the availability of new curriculum textbooks.
Show Answer
Saraswati Vidya Mandir
Patna
New Delhi
Dear Sir, We require Class 9 and 10 textbooks (Mathematics, Science, English) as per the latest NEP 2026 syllabus. Please send the availability status, price list, and ordering procedure. We look forward to your quick reply.
Principal
- Worksheets Master Hub — every worksheet you need for English and Hindi.
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๐ Challenge Questions (10 Questions with Answers)
Write these letters with precision and a professional tone.
As the purchase in‑charge of a hospital, write an enquiry letter to a surgical equipment company for quotation of medical tools.
Show Answer
City Care Hospital
Hyderabad
Hyderabad
Dear Sir, We require 5 operation theatre lights, 10 sterilisers, and 20 blood pressure monitors with stands. Please send the latest catalogue, prices, warranty, and delivery terms. We prefer long‑term supply contracts.
Hospital Admin
You received a consignment of expired medicines. Write a strong complaint letter to the supplier.
Show Answer
Arogya Medical Store
Pune
Mumbai
Dear Sir, Our order #440 (dated 1 May) contained 50 strips of Zifi 200mg that expire in April 2026. This is unacceptable and violates safety norms. We demand immediate replacement or a full refund, failing which we will report the matter to the Drug Controller.
Pharmacist
Place an order for 500 pre‑printed certificates for your school’s annual function.
Show Answer
DAV School
Ranchi
Ranchi
Dear Sir, We need 500 A4 size glossy certificates with gold embossed school logo. The design has been emailed. Rate agreed: ₹12 per piece, plus GST. Delivery by 25 May. Payment on delivery.
Principal
Enquire about renting a mobile stage and sound system for a cultural event.
Show Answer
College Union
Chennai
Dear Sir, We need a 20x15 ft mobile stage with full sound and lighting for a college event on 5 June. Please quote the daily rental, setup charges, and availability. Also inform about any backup equipment provided.
Cultural Secretary
Complain to a software company about a malfunctioning accounting software subscription.
Show Answer
Bandra, Mumbai
Mumbai
Dear Sir, I purchased a yearly subscription of TallyPrime (Login: xxx) but the GST filing module crashes repeatedly. Despite two complaints, no solution was given. I want a refund of my subscription fee or a fully functional version within 48 hours.
Rajesh Kumar
Place an order for 10 laptops and 5 printers for your startup office.
Show Answer
Bengaluru
Bengaluru
Dear Sir, Please supply 10 Dell Latitude 3420 (i5, 16GB RAM) and 5 HP LaserJet M404dn printers at the corporate discounted rate quoted. Delivery to our office within 5 working days. Payment against proforma invoice.
CTO
Enquire about bulk order of organic food products for a retail store.
Show Answer
Pune
Pune
Dear Sir, We need regular supply of organic rice, pulses, and spices. Kindly share the wholesale price, minimum order quantity, and delivery options. We are looking for a long‑term partner.
Store Manager
Complain to a tour operator about a poorly organised package tour.
Show Answer
Delhi
Delhi
Dear Sir, Our Shimla tour (Booking # GT-221) was poorly managed. Hotel was dirty, the bus broke down twice, and meals missed the scheduled timings. We demand a partial refund of ₹15,000 or we will leave a public review.
Vidya Menon
Place an order for 30 branded T‑shirts with custom logos for an event.
Show Answer
IIT Bombay
Mumbai
Dear Sir, We need 30 pure cotton T‑shirts (tri‑blend) with our TechFest logo printed on the front. Colour: black. Sizes: M (10), L (15), XL (5). Quote with printing cost. Delivery by 20 May.
Event Head
Enquire about renting a drone camera for aerial videography of a wedding.
Show Answer
Jaipur
Jaipur
Dear Sir, I need a professional drone (4K) with operator for a wedding on 15 July. Kindly provide the rental charges, duration limit, and sample clips. Ensure all necessary permissions are handled by you.
Arun Verma
