📝 Test Yourself
Consumer Protection Assessment: Test your understanding of consumer rights, responsibilities, redressal mechanisms, and legal frameworks in India. This evaluation covers both theoretical rights and practical application in real-life scenarios.
📋 Testing Protocol
Complete without referring to legal documents
Focus on distinguishing between different consumer rights
Note legal provisions and redressal procedures
Review errors to identify gaps in consumer awareness
Target: 42+ indicates thorough consumer literacy
Consumer Rights & Protection (1 Mark Each)
Question Distribution: 1-20: Consumer rights & responsibilities | 21-35: Legal framework & organizations | 36-45: Redressal mechanisms | 46-50: Case applications
- The consumer movement arose out of __________ of consumers.
- Consumers are exploited in the __________.
- Markets do not work in a __________ manner.
- Producers are few and __________ while consumers are numerous and __________.
- Sometimes traders indulge in __________ weighing and __________ of goods.
- __________ is a major problem consumers face when defective goods are purchased.
- Consumers have the right to be protected against marketing of __________ and __________ goods.
- The right to __________ ensures that consumers can get all information about the product.
- Consumers can seek __________ against unfair trade practices.
- The right to __________ ensures that consumers have access to a variety of goods.
- Consumers have the right to seek __________ against exploitation.
- The right to __________ ensures that consumers get compensation for damage.
- Consumers have the right to acquire __________ and to be a __________ consumer.
- ISI mark is for __________ products.
- AGMARK is for __________ products.
- HALLMARK is for __________.
- The __________ Act was enacted in 1986 to protect consumer interests.
- COPRA stands for __________.
- Under COPRA, __________ tier quasi-judicial machinery was set up.
- The National Consumer Day is celebrated on __________.
- The Consumer Protection Act was amended in __________.
- The new Consumer Protection Act was passed in __________.
- Under COPRA, consumers can appeal to __________ and __________ courts.
- The district level court deals with claims up to __________.
- The state level commission deals with claims between __________ and __________.
- The national level commission deals with claims above __________.
- The right to __________ was added later in COPRA.
- Consumers International was founded in __________.
- World Consumer Rights Day is celebrated on __________.
- __________ is an important aspect of consumer protection.
- BIS stands for __________.
- FSSAI stands for __________.
- The __________ logo indicates electrical goods are safe.
- ISO stands for __________.
- The consumer movement in India gained momentum after the __________.
- Consumers should lodge complaint in __________ if goods are defective.
- The complaint should include __________ of complaint, __________, and __________.
- If a consumer is not satisfied with district forum, he can appeal to __________.
- If unsatisfied with state commission, appeal can be made to __________.
- The consumer can file complaint within __________ from date of cause of action.
- Consumers can also file cases in __________ if loss exceeds ₹5 crores.
- The consumer forums should decide case within __________ from date of complaint.
- __________ can be imposed on traders for frivolous complaints.
- __________ can be awarded for loss or injury.
- Consumers can seek help from __________ organizations.
- If you buy a medicine without expiry date, which right is violated?
- If a shopkeeper refuses to take back defective product, which right can you exercise?
- Which forum will you approach for a claim of ₹50,000?
- What should you do if you buy a product with ISI mark but it is defective?
- Which consumer right allows you to form consumer groups?
📊 Answer Key & Consumer Analysis
PART A: Consumer Rights (1-20)
- dissatisfaction
- marketplace
- fair
- powerful, dispersed
- under, adulteration
- Redressal
- hazardous, defective
- information
- redressal
- choice
- redressal
- redress
- knowledge, informed
- industrial
- agricultural
- gold jewellery
- Consumer Protection
- Consumer Protection Act
- three
- 24th December
PART B: Legal Framework (21-35)
- 1993
- 2019
- state, national
- ₹20 lakh
- ₹20 lakh, ₹1 crore
- ₹1 crore
- education
- 1960
- 15th March
- Standardization
- Bureau of Indian Standards
- Food Safety and Standards Authority of India
- ISI
- International Organization for Standardization
- formation of consumer organizations
PART C: Redressal (36-45)
- writing
- name and address, facts, relief sought
- state commission
- national commission
- two years
- civil court
- three months
- Penalty
- Compensation
- consumer
PART D: Case Applications (46-50)
- Right to Information
- Right to Redress
- District Forum
- Lodge complaint with consumer forum and BIS
- Right to be Heard/Right to Redress
| Score Category | Consumer Awareness | Focus Areas |
|---|---|---|
| 46-50 | Expert | Legal procedures and contemporary consumer issues |
| 41-45 | Advanced | Redressal mechanisms and organizational details |
| 35-40 | Good | Basic rights and legal framework |
| 28-34 | Satisfactory | Key terms and simple rights |
| Below 28 | Needs Revision | Fundamental consumer rights and basic awareness |
🛡️ Chapter Learning Strategy
Rights Chart: Create table of six consumer rights with explanations and examples for each
Redressal Flowchart: Draw diagram showing three-tier redressal system with jurisdiction limits
Quality Marks: Make chart of ISI, AGMARK, HALLMARK, FSSAI with products covered
Case Studies: Prepare 5 real-life consumer complaint scenarios with appropriate responses
Current Developments: Update with Consumer Protection Act 2019 changes and digital consumer rights
Exam Pattern: This chapter carries 5-7 marks. Expect questions on consumer rights, redressal mechanisms, quality marks, and value-based questions on consumer awareness. Case-based application questions are common.
